The Foundation is moving its 20+ employees from a small office shared with Atomic Data into a bigger space in the recently renovated Ford Center, near the heart of the North Loop. The “single source IT provider,” which serves as a one-stop help desk for design, architecture and nonprofit firms that use Apple systems, is also opening a new office in Co-Merge, a coworking space in San Diego, in what could be the first phase of a multi-city expansion.
A rapid expansion and a shift into mobile device support for national retail chains “caused us to run out of physical space” for housing employees and “storing pallets of iPads and iPhones,” says Matt Woestehoff, director of operations and business development. “Meanwhile, Atomic Data”—a data center operator co-owned by Jim Wolford, sole owner and CEO of The Foundation—“was growing rapidly and basically kicked us out of their office,” Woestehoff says with a laugh.
The new digs are “definitely an upgrade,” he adds. The Foundation shares one floor of the Ford Center with Seed, a small startup incubator that focuses on biotechnology and other high-tech ideas. Seed uses an old chemistry lab on one side of the building.
The Foundation’s new space belonged to a boutique soap manufacturer, a longtime client of The Foundation’s, which moved its operations to Milwaukee after a buyout by Johnson & Johnson. The space has a 32-desk bullpen and easy access to a highly secure storage area for valuable electronics. The Foundation has access to a guest parking lot, a huge perk for the 300-odd local clients that had to use meter parking at its old location.
Though The Foundation is growing rapidly, the Ford Center space should be fine for the foreseeable future. Unlike many IT companies, The Foundation lacks an office-based salesforce. “We’re not salesy people,” says Woestehoff. Instead, the company relies on referrals and search traffic to generate new business. The company’s engineer-heavy workforce spends “40 to 45 hours per week, per person” on site at local clients’ offices, freeing up space at the Ford Center.
The flexible work model first led Woestehoff and the team to explore the possibility of a second office last year. Two employees, an engineer and operations specialist, expressed interest in moving to southern California and remaining part of the team. Woestehoff investigated and found that San Diego’s business culture is remarkably like the Twin Cities’, “very forward-looking in terms of technology, but laid back and supportive too,” he says, without the competitiveness of tech hubs like San Francisco and New York.
Using The Foundation’s experience with CoCo, “a valued partner” that the company has worked with for years, Woestehoff found Co-Merge and set the two employees up there. It’s still early going, but initial business development efforts have been successful. He’s confident the move will pay off, noting that other cities with similarly forward-looking yet supportive cultures could be ripe for additional offices for The Foundation.
But not too fast. In today’s fast-paced IT world, The Foundation, now in its 15th year, prides itself on patience and strategic thinking. “A lot of our friends have gone out of business because they’ve acted fast and made mistakes,” he says. “If it takes another 15 years to open a third office, so be it.”