In the past three years, St. Paul-based
has boosted its employee number from 110 to 150, with a remarkably low rate of turnover. Company president Lon Larson believes that's just the beginning.
"We're on an upswing," he says. "We're really in a place where we're ready for the next phase of growth."
The environmental consulting firm was founded in 1974, but has seen particularly remarkable growth in the past few years as demand keeps rising for its services, including munitions cleanup, waste management, and emergency response. Recently, the company has garnered over $70 million in business orders as part of existing contracts.
"It sounds simple, but we really work on our core competencies," says Ed Bacig, the company's vice president of operations. "We make sure we're paying attention to customer service, and we make sure that our employees are happy and working in an environment where their ideas are being heard."
Over the past five years, Bay West has put considerable effort into a coaching program that boosts satisfaction among employees and keeps that turnover rate under five percent.
Larson adds that the company has been able to pursue more hiring through the use of teleworking. A significant investment in IT infrastructure gives Bay West the power to recruit employees from across the United States, and create teams that might be geographically separate, but are aligned through collaboration technology.
"We're seeing a lot of traction and momentum," says Bacig.
Source: Lon Larson and Ed Bacig, Bay West
Writer: Elizabeth Millard